Frustrated customers of PrimeWater, a water utility company owned by the Villar family, have been airing their grievances on social media. Common complaints include inconsistent water supply, recurring service interruptions, and the company’s lackluster customer service.
One viral post came from X user Nash Nacion, who wrote: “Eto namang si Camille Villar: Aayusin daw ang buhay ng mga Pilipino. Teh, ayusin mo muna PrimeWater. Kaloka.”
Nacion’s remark referenced the campaign slogan of senatorial hopeful Camille Villar. Her brother, Manuel Paolo Villar, is the owner of PrimeWater.
Following the post, several other customers from areas such as Tarlac, Camarines Norte, Cavite, Laguna, and Bulacan chimed in, detailing their own negative experiences with PrimeWater’s unreliable and often unclean water services. The online backlash reflects growing dissatisfaction with the utility company’s operations across various provinces.
“Hanggang kelan magbubulag-bulagan ang karamihan sa totoong nangyayari dito sa SJDM. Pinapaasa lang tayo sa wala. Dati naniniwala pa ko na ginagawan ng solusyon ang problema sa Primewater, pero ngayon lalo at kapartido pa nila si Camille Villar mukhang imposible na. Bago namin ang iboto baka sakaling may mabago,” said a consumer from San Jose del Monte, Bulacan.
“Umamin kayo PrimeWater Silang, kaya ba ayaw nyong aksyunan ang matinong pag papatubig kasi gagamitin ni Camille Villar ang pondo para sa pangangampanya?! Asa kayo na makakakuha ng boto yang si Camille Villar sa mga customers nyo! To all Prime Water customers: NO TO CAMILLE VILLAR tayo ha!” another consumer from Cavite added.
Several consumers noted that the services of their water districts were more reliable before PrimeWater took over. In several areas, residents complained of having no water for days or even weeks, with no clear explanation or solution from the company.
“Pakiaksyunan niyo nmn po problem sa tubig dito sa Tarlac. Antagal po umaksyon sa TCWD PrimeWater Tarlac City. Pahirap tapos wala man lang kahit anong solusyon. Mahigit isang linggo na kaming walang tubig sa San Vicente Ramos Street,” a resident posted.
The local governments of Bacolod City and San Pedro, Laguna, are said to be considering terminating their joint venture agreements with PrimeWater due to the company’s failure to address the water needs of their citizens.
Other local government units are also expected to review their agreements with PrimeWater after the net income of their water districts declined significantly since they allowed the company to take over their respective operations.
TATAK MNL 
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